FAQ

Ans: Our cleaners are mostly local Singaporeans.

Ans: Varies between 50 to 65 years old.

Ans: We will send a replacement staff down on the day itself to attend to the essential duties.

Ans: For medical and urgent leave, we will need up to 03 hours to include rescheduling and travelling time.

Ans: Upon confirmation, we will need up to one week to shortlist and arrange orientations. The suitable candidate will be confirmed once he/she clears the orientation. This will minimize unecessary turnovers and misunderstandings.

Ans: We strongly encourage all feedback during the initial period (1-2 weeks) for the cleaner to settle in and adapt to their role. Peniel’s operational and support team will manage the expectation gap between client and cleaner accordingly in which it includes counselling, briefing as well as warning until replacement if there is no changes or improvement to cleaning requirement.

Ans: Our credit terms are 30 days for monthly contracts and immediate payment (COD) Cash on Delivery upon completion of service for ad-hoc engagements.

Ans: Contract will be ongoing until termination. Termination notice to be minimum 14 days in writing.

Ans: Our monthly service rate includes basic salaries of cleaners, CPF, medical insurance, public liability, relief cleaner, replacement of cleaner, training and management of cleaner/contract.

Ans: Provision of cleaning and toiletries supplies are optional and can be included in with a monthly subscription.